More than restoring the homepage
Where unauthorized changes are involved, restoring the visible page may leave other issues unresolved. The affected areas, relevant accounts and business functions need to inform the repair plan.
What to prepare
- Affected URLs and screenshots.
- The time first noticed and any hosting notices.
- Recent updates, plugin installations or permission changes.
- Available backup dates and whether hosting access still works.
Do not include passwords, keys or customer information in your enquiry.
Agree access before deeper work
If a public review indicates that private files or the dashboard need inspection, we agree the access method and scope with you. Content repair, account review, backup comparison and functional checks may form part of that work.
After the repair
The handover should explain what was addressed, what remains unresolved and the suggested maintenance tasks. Updates, backups and account management still need an ongoing owner.
Trace the visible problem to its practical impact.
Changed text, a replaced homepage or unfamiliar administrator activity require a closer look at where changes occurred. Andy handles WordPress and technical investigation using the available evidence. Jason can repair affected layouts, interactions and front-end content alongside that work.
Make the website usable again.
Content & URLs
Check service pages, navigation, altered content and necessary redirects.
Journeys & enquiries
Test forms, buttons, mobile layouts and relevant business journeys.
Search & warnings
Identify appropriate follow-up for search anomalies and platform warnings.
Work with your existing provider.
We can coordinate with hosting providers, designers or an internal IT contact. Agreeing backups, access, responsibilities and release arrangements keeps everyone clear on who is changing what.