When this service may help
Visitors being sent elsewhere, unfamiliar advertisements or a hosting notice about suspicious files are useful starting points for a review. A blank screen or slow page alone does not establish a malware infection.
Before cleanup
We ask when the issue appeared, which URLs are affected, what changed recently and whether backups are available. The initial review needs no password. File or database inspection requires separate authorization.
Work that may be agreed
- Inspect relevant files, themes, plugins and content.
- Address confirmed malicious code and unauthorized changes.
- Check important pages, forms and navigation.
- Explain remaining updates, access-management tasks and monitoring needs.
A clear next step
We explain the observations, proposed scope and cost before further work. Timing depends on the site and findings. External warning updates remain subject to the relevant platform’s processes.
What should you check after malware cleanup?
A working homepage does not confirm that every affected URL or search result has been addressed. Record any remaining unfamiliar pages, redirects or search listings and review them alongside the repair findings. See our SEO recovery and indexing review for the next checks.
For ongoing prevention, assign responsibility for updates, tested backups and account access. Our Hong Kong business cybersecurity guide explains MFA, incident coordination and routine WordPress maintenance.
Look beyond the visible malicious content.
Unwanted changes can affect files, database content, plugins or redirect settings. With authorisation, we investigate the available records and affected areas rather than stopping at the visible advert or unfamiliar page.
We also consider plugin and theme versions, account access and backups. Where the existing site is difficult to maintain, we explain the practical trade-offs between repairing it and rebuilding.
Keep the business needs in view.
A company website, publishing site and shop have different data to preserve. We identify important pages, enquiry forms, recent content and transaction records before agreeing backup and validation steps.
- Before: preserve available data and evidence of the problem.
- During: clean, patch and update within the agreed scope.
- After: check key journeys and explain ongoing maintenance needs.