Service enquiries
We also record the service you select to route your enquiry. An existing website address is optional for new-website and undecided enquiries. Internal notifications contain the service category and an administrator-only link; your contact details and enquiry content remain in the protected enquiry record.
Information you submit
The form collects a website URL, an optional problem description and at least one reply method (email or WhatsApp number). Do not submit passwords, access keys, student, beneficiary or customer records. We use these details to review and reply to your enquiry and discuss a scope if needed.
Storage, access and notification
Accepted enquiries are stored in this WordPress website’s database on SiteGround hosting. Only authorised WordPress administrators can access the enquiry screen. A notification goes to the configured business mailbox, contact@hkwebrescue.com, and its configured forwarding destinations. It contains a reference and a secure administration link, rather than the full enquiry. Hosting and email providers process information needed to operate these services.
There is currently no automated enquiry deletion schedule. Contact us to request access, correction or deletion; we will confirm identity and the applicable handling arrangements. Hosting backups may retain older copies until their normal rotation.
Drafts and spam protection
The form keeps an unfinished draft in sessionStorage in your browser so that errors do not erase your input. It is cleared after accepted submission, or when the browser session ends. The server uses validation, a hidden spam field, a keyed request identifier and an IP-derived temporary rate-limit identifier. Submitted website URLs are not automatically fetched or scanned by the server.
Website analytics
This website uses Google Analytics (GA4) to measure page views, successful form submissions, WhatsApp and email link clicks, and the selected service category. Analytics loads when the page opens. Events do not include the email address, phone number, website URL or problem description entered in the form. Google may process ordinary browser and connection information. See Google’s privacy policy below or contact us about our handling of this data.
Fonts and essential delivery
The website loads Inter and Noto Sans TC from Google Fonts. Your browser contacts Google’s font servers to obtain these files. SiteGround provides hosting, caching and email delivery; ordinary server/security logs may include connection information.
WhatsApp and other providers
Joinchat provides the WhatsApp button without automatic pop-ups. Clicking a WhatsApp link records a click and selected service category, without sending form content to GA4. Its interface may use browser session storage. Choosing WhatsApp opens an external service operated by WhatsApp/Meta. Only when you choose that action may your entered website origin (protocol and domain, without path, query or fragment) be added to the message. You can edit the message before sending. Ordinary links remain available if the widget fails.
WhatsApp privacy policy · Google privacy policy · SiteGround privacy policy
Contact
HK Web Rescue Centre｜香港網站急救中心
contact@hkwebrescue.com
香港觀塘創業街2號美亞工業大廈8樓C 812室